Operations, Culture & Chicken Units | Jessie Lamb

This week on No Vacancy, we sit down with Jessie Lamb, one of the most insightful voices in self storage operations and technology today.

From HR and call centers to multi-site operations and tech innovation, Jessie breaks down the operational side of self storage that most people never think about… but directly impacts performance every single day.

We dive into:

• Why maintenance and asset management are often the most overlooked part of the business
• How operators can scale smarter with better systems and workflows
• The challenges of implementing new technology and getting teams bought in
• Why company culture is everything in operations
• The future of hub-and-spoke and remotely managed facilities
• And of course… the unbelievable story of a storage unit filled with hundreds of chickens 🐔

As always, the conversation gets real, unfiltered, and occasionally off the rails — including lathes, baseball bats, vinyl records, and Celsius addictions.

If you’re in self storage, operations, or leadership, this episode is packed with practical insights and a lot of laughs along the way.

 🎧 Listen now on No Vacancy.

Transcript

SPEAKER_03 0:00

Before uh Jesse comes on, does anybody want to read the intro script that Brian sent? I mean, I'm happy to give it a shot, but I just wanted to throw it out there to everybody for it.

SPEAKER_04 0:12

Who me?

SPEAKER_03 0:13

Sure.

SPEAKER_04 0:13

I can Yeah. Hem, hm.

SPEAKER_05 0:21

You gotta do the Doray Me thing. Don't don't don't say nearly 50. I mean, you know. Celebrating 50.

SPEAKER_03 0:28

That'd be 50 plus. How about 50 plus? Stupid.

unknown 0:31

Yeah.

SPEAKER_03 0:32

50 plus or nearly 50? I have to change it because I can't work on the fly like that. Alright. Welcome to the No Vacancy Podcast, brought to you by Access Self-Storage, 50 plus years of operational excellence. Today, we're talking about the gap between what your software says is happening at your facility and what's actually happening on the ground. Maintenance, audits, vendor follow-up, unit turns, this is the stuff that drives performance. But it's often the least systematic system. God damn it, I knew that was gonna mess me up. Can we synonym that shit?

SPEAKER_04 1:09

Yeah, I know. We gotta synonym that.

SPEAKER_01 1:11

Systematized systematized. What is it?

SPEAKER_03 1:16

Yeah, I got it. Uh but it's often the least, can we say organized? Is that cool? I think this is the introduction. It's humble. But it's often the least. That's where you two jump in and say a word. Go ahead. What do you got? Systematized? Is that it? Fuck's a systematized. Welcome to the No Vacancy Podcast, brought to you by Access Self-Storage, 50 plus years of operational excellence. Today, we're talking about the gap between what your software says is happening at your facility and what's actually happening on the ground. Maintenance, audits, vendor follow-up, unit turns. This is the stuff that drives performance, but it's often the least systematized part of the business. To break that down, we've got Jesse Lamb with us, VP of self-storage at Notify. Jesse's worked across HR, call centers, and multi-site operations. So she brings a unique lens on how people, processes, and execution actually come together at the store level. Jesse, welcome to the show.

SPEAKER_02 2:33

Wow, thank you so much for having me. I feel after that intro, I feel like I really have to bring the big guns.

SPEAKER_01 2:41

Um ridiculous to professional and we're off and running.

SPEAKER_02 2:47

Look at that. Good gracious.

SPEAKER_05 2:50

Excellent. So Jesse, walk us through your path in self-storage, starting in HR, and then from the call center lens, and then operations. Do I have that? Is that in the right order?

SPEAKER_02 3:03

Yeah. Yeah. I um started working for um Strat Property Management with Don Klausman, a lovely doing being who many in the self-storage industry are blessed to know, um, as his director of HR many years ago. Um, and you know, I automated a lot of the processes there. Um took took them digital for a lot of the you know, HR functions. And um asked him what other projects I could be involved in. And him being the uh wonderful student that he is you know, said, Well, what else can you do? And uh what else can you help with? And started giving me more projects on the operations side, and um eventually that led to me being their uh VP of operations strategy. So we did a lot of process design and uh including some work with our call center, which you called out. And then, you know, then only next natural step was to uh learn the field and learn uh field operations from the ground up. So I did that and eventually third VP uh self-storage California and then the vice president of Tempest. So uh from there I did a little consulting work, as many in our industry do. I hung out with shingle and I got to work with a lot of really neat uh both operators um across the country, uh, kind of doing process design very similar to what I did with Strat and with some of our most renowned tech vendors, um, helping them do product and process optimization. And that's when I got to know the great folks at Numify and got to do what I'm doing. Now I worked for them full-time as their VPSL storage, and I do um a little bit of everything. Um, but I help operators on boards for the product and design uh repair, maintenance, and uh programs at scale, uh, using our software, of course, and then I on the back end uh help with product development and making sure that our product is aligned with what storage operators don't need. That's me in a nutshell.

SPEAKER_01 5:29

That is a lot of experience, Jesse. That is what a wonderful journey in the industry. That's that's great. When you uh introduce um various ideas to an ownership group um to help efficiencies and essentially take it out of the hands of a of a regular day job and make it more automated. How challenging can it be to convince the owner of kind of maybe changing their thinking? Or um is is there a lot of hand holding in that? Have you have you seen that uh to be a process?

SPEAKER_02 6:13

There is, and honestly, I think that maybe is why I have been six successful in this particular space having started in HR. Because I think that a lot of uh innovation comes with behavioral uh changes that I think you know, in overcoming resistance and knowing how to talk to people about why what you're doing is important and get their buy-in. Um and I think that that's maybe a little bit of a neglected piece when we talk about tech implementation and uh process design and you know, the next step in the evolution of our industry is that there is a huge behavioral component uh to that. And you know, I think maybe some of the thinking is if people aren't on board, then they aren't the right people. And I would really push back against that and say, you know, you're gonna find people who are resistant, who are wonderful people, who have been, you know, having valuable experience, who have been wonderful uh to your business, and you know, you don't want to lose them along the way. That's an unacceptable cost to innovation. And so I found that you know making a plan for that ahead of time and um knowing that that's gonna be a challenge and being there as a you know s source of support and encouragement for people through that process makes a world of difference.

SPEAKER_05 7:41

Jesse, how does notify help storage operators run their business better?

SPEAKER_04 7:46

Oh, what a fantastic question. Thank you for teaming me up.

SPEAKER_02 7:51

I appreciate that. Um I think that you hit the nail on the head in the intro that what we do is essentially we we operate facilities, right? And at the core of everything we do is maintaining our assets. You know, the renting units, crimp, the all the all these hot topics we talk about, every single one of them ties back to how are we maintaining the assets. And I think that we have a lot of disjointed systems that kind of fit and duct tape together for doing that, right? So there are tons of ways that we uncover issues. So we do walkthroughs, right? And a lot of times maybe that's on on paper as we're going and checking locks. We do uh site visits, uh, we do full-on, full scope, full day audits by leaders who visit a property. We have maybe a yearly walk with a bank inspector. We've got, you know, a preventative maintenance program where we're talking it in a spreadsheet and have, you know, the elevator inspections and uh fire inspections and things like that. And in the meantime, we are texting, emailing, um, all of you know, about uh the thing that we found that was broken, the thing that we found that was tasked to, the fire extinguisher with the expired label, right? Um the project we bought that was repairing maintenance that suddenly turned into a CapEx beast that we need six bids for and five vendors that we don't have. Um and I think that you know there has not been a unified system to bring all of those things together, all of the inspection points where we might identify an issue, and then all of the workflow of remedy and communication until that issue is resolved into one place until um notify. So that is what we do. We are a at our ARP 4, are a maintenance uh repair and maintenance cap eds, tracking the management system. Um has a wordy, a wordy answer for us.

SPEAKER_01 10:04

With the um with the notify product, um have you recommended to your owners and users that you may be looking for a higher quality employee, but you'll be able to spread them out throughout their portfolio with the notify product. It uh is your ideal employee using the system more qualified?

SPEAKER_02 10:31

Well, yes and no. So I'm so glad you asked that question because a lot of the people who are using our product are part-time 1099 contractors who come to the property as almost like janitorial staff and are turning vacant units at cleaning board leaves, picking out trash, you know, things like that. And in the past, may have needed access to the PMS system. And even though that's not ideal, especially with high turnover and maybe somebody who's not actually an employee, um, but now can use notify, scan in when they get to the property, have a list of a punch list, essentially a list of work orders that they need to complete while they're there, um, assigned from maybe a call center or another administrative employee, uh, and then go through their work uh more efficiently, and also have the accountability of knowing exactly what they did and how long they were there to do it. So, and then on the opposite side of that, you have the more qualified employee who is either maybe an administrative person or somebody who works in the call center who's assigning those work orders out and deploying those people in the field, and they can work more efficiently. And I said that that, you know, saves them time and helps them with their communication, kind of centralizing it rather than having 15 text message threads with their, you know, contractors having everything, you know, within one hub in in Notify.

SPEAKER_05 12:01

So it sounds like Notify Notify really fills in a gap that most of our most of the property management softwares that you see kind of have, right? Where the they're great for renting units, dealing with the customer accounts, the customer ledgers, handling collections, auctions, all of those things. But the actual caring for the asset, um, that that part of the job kind of is lost on most of the PMS systems.

SPEAKER_02 12:28

Yes, and our PMS partners um do a wonderful job with task management and anything having to do with the administration, revenue management, let a lot of them touch marketing and websites and complexity that we don't come anywhere near. And then on the physical operations of the property, we touch vendor pool management, asset management, and tracking, that's warranties, you know, the information about the physical locations, all of the you know contracts, business hours, things like that to centralize all of that into one system that maybe our pain is a partnership touch. So definitely just a uh relationship there. And we found really wonderful partnerships with SSM, cubby, storage, site link, uh, hummingbirth, Newman, and have continued to grow our relationships in that way.

SPEAKER_03 13:25

Quick break from the podcast. If you're in self-storage and thinking about third-party management, here's the difference. Some companies manage. We focus on performance. At Access Self-Storage, we combine disciplined operations, smart marketing, and a strong customer experience that drives results across every location. If you're looking for a partner that treats your asset like their own, Access is here for you. Now, back to the show.

SPEAKER_01 14:01

I said the wrong. I said wood shop. Yeah, workshop. Not go to the wood shop. I'm Nick Offerman. Give me a slab of bacon, and we're gonna make a roll top desk. Here we go. Somebody find my lathe.

SPEAKER_03 14:15

I want a lathe so bad. And Lee, I said it to Lee. I swear, I wanna and Lee's like, what are you gonna do with a lathe? I'm like, I'm gonna make so many baseball bats. And she's like, that you're an idiot.

SPEAKER_01 14:29

I might be an idiot, but I'm gonna be an idiot with a lot of baseball bats. I don't know how to spell the word finial or really know what it is, but I think that if you come back to her and say, you know, speaking of the lathe, besides baseball bats, I could do so many finials that, you know, it would blow your ass away. You do know what it is, because if you set it in the city, it's a thing for the staircase, right?

SPEAKER_05 14:56

It's a thing for the staircase, it's a decorative ornament that marks the apex top or end of an object, such as a roof, gable, it could be marked on the apex all over your house. Just every text in that joint mark it. Spindles, spindle, sure. Finial. Yeah, I think uh finial goes on the top of the spindle. Spindle to finial. Yeah, uh finial it marks end of spindle. Findle? Finial? Oh I I liked learning new words though. I'm sorry you know, it's it's I feel like it's rare.

SPEAKER_01 15:35

You could you could do like a lamp base, a fancy lamp base, and then you could run the wire through that whole thing.

SPEAKER_05 15:41

No, get no delays.

SPEAKER_01 15:42

This is your elementary wife. Yeah. Finials, and we barely covered spindles, but we know they're attached, like the femur and the hip bone. And uh lamp bases. You you could uh and of course the baseball bats.

SPEAKER_03 15:59

Possibilities aren't in like finials, baseball bats. Uh I mean that's right.

SPEAKER_01 16:05

That you're sold. I'm sold. If you have any more suggestions uh for Andrew to pursue this lathe, uh let us know what projects he can work on for you, and I'll ship them right out.

SPEAKER_04 16:15

Yeah.

SPEAKER_01 16:15

Down in the comments below, please. All right, boys, let's let's get back to this. Jesus. So how's he have Go ahead? Go ahead, Brian.

SPEAKER_05 16:23

No, no, no.

SPEAKER_01 16:23

Oh yeah. Um please. So um a brand new facility opening uh day one. Have you ever rolled one out completely unmanned with names? I would not recommend that. I would not recommend that so how does that transition um from the very successful rent up, they're at 85%, you know, they're stable. Um how have you seen that transition from a manned location uh that can now put their payroll in uh in other places? How does that transition usually uh go? And what would you recommend?

SPEAKER_02 17:00

I'd be take it would depend on a lot of chapters. Like, for example, are there several smaller facilities nearby you know, that are um you could maybe hub and spoke it, right? And have the person who, if I had somebody who just successfully leafed up to 85% percent, especially if they were, you know, doing it within the time fragment, uh, we had to reject it, that person's a rock star. So I would probably give them a little bit of a pay bump with some of their some nearby facilities that we could um have in spoke out of their locations since they're stable, you know, assuming again that they have a manageable amount of foot traffic and we're not having concerns about breakings in habitation and things like that if they leave, you know, to manage those additional assets. Um if you're not in a geographic position to uh have inspoke it, then I've also seen a successful model to be to route some of the calls, the sales cue to that person. So while they're in the office and they don't have anything else to do, that they're answering sales calls for other remote locations um and the renting units because obviously they're great at it. And we want those people in front of the highest number of customers um that we can get done.

SPEAKER_01 18:19

So does notify work best on a particular size facility, or that really doesn't matter?

SPEAKER_02 18:26

I haven't seen a facility um that didn't benefit from having our our software. I would say the sweet spot for a portfolio that would probably think about adopting a system like Notify would be once you get to five five to ten locations. That is when everything on spreadsheets and paper starts becoming a little bit unmanageable. You know, having spoken to operators saying, well, I'm fine right now. But you have to nail it, scale it, and you're growing, you're not gonna be fine and buy more, and you don't want to scale past the point of the infrastructure you've set in place and then uh have to retroactively fix them. Put the system in place to scale as you as you grow, so you have that good tracking, those great systems that you're rock solid. And then as you're adding acquisitions, it's you know, easy peasy.

SPEAKER_01 19:17

Great advice. It makes an awful lot of sense. Great, great advice. So what's next? I mean, what do you see tech wise on the horizon? What are you working on right now that you're not allowed to share but can share with us?

SPEAKER_02 19:28

Oh my goodness, there is nothing I'm not allowed to share. I will tell you what we're working on. Uh sweet. Jake got Kindle, our CEO, who I think is probably one of the smartest people I've ever heard in my life. Um, I'm not gonna qualify that to be as one of the smartest people I've ever been in life. A hub and spoke encapsulator app. Okay, and he just did that just for our operators to say we're having such a hard time with this particular problem. Which ones do you take remote? Um, and how do you, you know, it's drive time, it's number of units, so it's density, is it an urban area or a rural area? Is it, you know, a what kind of market is it sitting in before you could even consider it, right? So um, so yeah, he built an app for a couple of our operators and just gave it to them to uh put their portfolio in, uh scraped, scraped the information from their website and other sources, and then does things like measures flags, flags, uh, lights up properties in your portfolio that might be prime for a hub installed model or a remotely managed contract model, especially in larger portfolios. I built a uh triage dashboard app recently as part of our we we have a hackathon every once in a while where we just like build, uh we spend a day building, kind of shut off our phones and um get together at the end of the day and say, hey, look at the cool thing I built. You know, and it might end up in the the end of the I want to do that.

SPEAKER_03 21:00

Yeah.

SPEAKER_02 21:01

Yeah, it's really fun.

SPEAKER_00 21:02

I mean how do we get implemented? Is that is that a catered event? What happens? I want to invent stuff. Yeah, I'll bring my hacky sack. I just hacky sack outside because I am not tech friendly at all.

SPEAKER_02 21:16

I'll be in the bring your happy stack in your ideas. You don't have to be a tech person to participate. We need testers too. And it is very catered. You know, free food takes a lot of flowers.

SPEAKER_01 21:30

Say no more. Say no more. I'll get my plate. Yeah.

SPEAKER_02 21:34

Do it. I'm not kidding. We we invite guests all the time to um come hang out with us while we do this. It's it's kind of a party.

SPEAKER_03 21:42

When is your next session?

SPEAKER_02 21:44

We don't have a date on the book, so when we do, I will invite you. I've got uh I am I'm very serious right now.

SPEAKER_03 21:53

And now a quick break in self storage, the little things become big things fast. Main Maintenance, vendors, unit readiness, communication. Notify helps operators keep all of it organized in one place, giving teams better visibility and keeping facilities running smoothly. Big thanks to Jesse Lamb and the Notify team. Now, back to the show.

SPEAKER_02 22:23

Uh hackathon. So yeah, you start in the morning, everybody dresses real casual. We have we bring in breakfast, lunch, dinner, energy drinks. Um, we play music, everybody brainstorms whiteboards, we choose the ideas that are the most fun. You get a builder who will build things, and then a test buddy or a team that will test them and help with the UI. And then at the end of the day, everybody presents what they built, and the some of the coolest stuff makes it into the product. Some of the cool stuff that isn't aligned with our product makes it out to our customers. Just we're like, hey, we we built something cool. Do you want to have it? Um, so you know, we consider them part of our, we consider our operators part of our team. So um they get the benefit of of some of that. So uh recently I built an app to uh do what I used to do as a PPO when I looked at my portfolio, um, which is pull in all of the information from Notify, from the PMS, from Google reviews, um, things like that, and then score your portfolio red, yellow, or green, um, so that you know which properties you probably should be paying attention to most urgently, and then to recommend interventions um based on kind of what it's seeing and the trends and uh with some ability to adjust those. So um that's just a fun sign project that doesn't have anything to do with uh that you know, maybe eventually we'll be available in Notify with the Unrentables dashboard and the Hub and Spoke calculator as plugins, but um is really just really just for fun. So and and to give as a gift to somebody who I thought needed it.

SPEAKER_03 24:08

So that's such a great idea, and that must be amazing for company culture to be able I know you're inviting others in, but to be able to get together like that and just have people like, all right, whatever you want to try and create, go ahead, we'll support it for a full day. We'll, you know, and and if you're serving Celsius as your energy drinks, I think you got Chris on board. We uh we have a case.

SPEAKER_02 24:37

We buy cases of Celsius in the office. Our CTO just eats the the powder packets.

SPEAKER_01 24:45

Have you tried that? That person has a pro I mean, we have to find some program.

SPEAKER_02 24:50

I have I have suggested that the first uh the first step is just admitting that we are dependent. That's right. That um we didn't try an intervention. Unfortunately, he wasn't paying attention. He was too busy trying to cut open a Celsius packet.

SPEAKER_01 25:05

So that's a sure sign. Time to bring the family in.

SPEAKER_05 25:13

Oh my goodness. I think Andrew segued um perfectly to to company culture there. Obviously, everything you just described really speaks to that being uh it sounds like a real strength of of yours and and and your organizations. Uh how how important do you think that is uh for self-storage operators as well? Um, just having a strong a strong culture to keep their their team stitched together and and everybody working in the same direction It's everything.

SPEAKER_02 25:42

It is absolutely everything. If you want a team that is more than the sum of its parts, if you want people who are going to, you know, swing big and support each other, if you want people who are gonna show up and say and be vulnerable and say they made a mistake, um, and then work really fast and really hard to fix it instead of covering it up. If you want to be able to talk about real problems and get to the root of them really fast and fix them really fast, which we have to do in the climate that we're in, all of those things are directly tied to the culture that you're building and how safe people feel at work and you know how your leadership team sets the example. But it's not top-down, it's definitely not a poster on a wall. It's culture is the sum of the way that we do things around here every day. So that's every person. So just challenge people to think about. If you have someone who is I'm trying to think of a diplomatic way to say they suck.

unknown 26:53

Yeah.

SPEAKER_06 26:54

Yeah, there you go. You got it.

SPEAKER_02 26:56

If you have someone who's really great at their job, but they are a miserable person who makes other people miserable and brings other people down, then you don't then get rid of that person.

SPEAKER_03 27:08

I don't sound like they suck. Yeah.

SPEAKER_02 27:10

It sounds like they suck, because they suck.

SPEAKER_03 27:12

Yeah, they do. Once in a while.

SPEAKER_02 27:15

Yeah. Negatively impacting other people. You know, I I think culture is like a pebble in a pond. Man, it radiates out, and you can't there's no program, there is no book, there's no um, it's the real way people treat each other every day and the real way that they work and uh how they relate and how they feel about other people in the workplace and how they want to show up for them. So don't let anybody be a bad pebble.

SPEAKER_05 27:43

You gotta protect it at all costs.

SPEAKER_03 27:46

And like you said, it's not a it's not a poster on a wall, right? Like you don't uh just put something into place and hope that it sticks. Like you are, it sounds like you and the notify team are um like actively and continuously building and moving that company culture forward, which gets lost in in some um some companies. Um, but that's that's pretty cool to see that I mean even an event like this where you continue to get together with your team and you're you know it's it's bonding, everybody's getting to know each other, maybe even on a personal level. And um that's that's huge. That's awesome.

SPEAKER_02 28:28

Yeah. Well we are we are a small team. We've tooled a lot on the back end. Um we have a brilliant VPO of ops and or um a VP of ops and he uh ex Apple, um who, you know, a lot of our accounting systems, marketing system, compliance systems, um, things like that, we don't have any people for those. Um AI does a lot of it for us, and a lot of it is automated. So our internal systems, all of the people that you see working for Notify strictly work on customer-facing um or you know, product-facing uh roles where uh a small team for that reason, but it allows us to be a very cohesive team, and then also all of our energy and effort is directed towards you know, showing up for our customers. And again, whether that's in something we actually sell, which is our product, but also in all of these other ways.

SPEAKER_05 29:28

Jesse, we have a segment uh occasionally, especially when we talk to somebody who has a background in operations. We call it dumpster chronicles. And I read somewhere that you have an interesting story about a chicken unit. Oh goodness, the chickens. Can you tell us your chicken unit story?

SPEAKER_02 29:49

Oh my, I was so new. I was so new in operations. I got uh one of my very first properties. I was so excited. I was like, oh, I'm gonna, you know, go in. Um obviously I've at this point automated a bunch of things, done process design, written SOPs. This is the first one. This is my um, it's a rehab pro right. It needs it needs a lot of love. It's a project. Um, so I am going there on the ground and I am gonna personally supervise this property until it is uh back on its feet. So I'm gung-ho, and we're out doing a walkthrough, and I hear clucking, like a lot of clucking. And I hear clucking. And I was I was walking with like a very young assistant manager and I said, Honey, did you I'm so sorry. I know this is probably I feel like I might be going crazy. I thought I heard chickens. He said, Oh yeah, that's the chicken, that's the chicken unit. I beg your finest pardon.

SPEAKER_04 30:50

Like, what?

SPEAKER_02 30:51

He said, Oh yeah, that's the chicken unit. There's like hundreds of chickens in there. He's like, Oh what? He's like, oh yeah, this guy, he imports chickens, this is right by the border, right? And then um somebody comes in a semi-truck and then he picks them up and then he takes them after a few days. I'm like, he can't do that.

SPEAKER_04 31:11

He's like, he can't do that. Like why can't he do that? And he's like, What well McDonald?

SPEAKER_02 31:17

This is maybe this isn't a farm. This is a self-storage facility. Like, there's no ventilation in that unit. It's a hundred plus degrees outside for one. That is just one very tiny reason why he can't have hundreds of things. Well, he pay he pays his rent.

SPEAKER_04 31:35

I mean he can put anything he wants in there.

SPEAKER_02 31:40

Okay, well, have you let's okay, let's go back to the office. And um, well, I'm gonna call Mr. Chicken. And while I'm doing that, um, I'd love you to sit and read through our lease, um, particularly the sections about things you can't store.

SPEAKER_01 31:57

Was was poultry uh specifically mentioned in that particular rental agreement?

SPEAKER_02 32:01

You know what, in his defense, which he pointed out to me, it was not specifically called out that livestock could be not could not be stored in a chicken unit. Like call call the customer, store chickens in a unit. What do you mean? I pay my rent, store whatever I want. Okay. Um definitely can store whatever you want after we remove the chickens, um, which is gonna happen in about three hours when the ASPCA gets here. So it's are you gonna like bring truck and get them or let's shop. Let's then you can put your Christmas decorations in there and God bless you. So yeah, this wild, wild. And I knew immediately that working in the field in self-storage was very different than working, you know, doing um data science in self-storage.

SPEAKER_05 32:47

Great, great addition to our dumpster chronicles series. I love it.

SPEAKER_03 32:50

Just a hypothetical. If this customer wasn't paying their rent on time, how does that auction process go? That's a great question.

SPEAKER_02 33:02

That is such a great question. I'm not sure that the folks at KFC watch storage treasures.

SPEAKER_01 33:09

I think you're right. It's Friday afternoon. Let's get you out of here. Are you ready for the lightning round?

SPEAKER_02 33:14

Oh my goodness. Okay. Whew, I'm poked. Let's go.

SPEAKER_01 33:18

Okay. Here we go. Notify is um in San Francisco, yes?

SPEAKER_02 33:24

We are. Yes, sir.

SPEAKER_01 33:26

What's the best sourdough bread in San Francisco?

SPEAKER_02 33:29

Oh, boudin.

SPEAKER_01 33:32

Fair enough. I agree. Boudin. Uh first concert you attended, most recent concert you attended?

SPEAKER_02 33:38

Uh first concert I attended was Disturbed in LA with my big brothers. Nice. Most recent concert I attended, you know, not a concert, but a music event. I did a screening of um a bunch of vinyl records at Barshiro in Oakland, which was really wonderful. If you ever get the chance, definitely stop by and do that.

SPEAKER_01 34:02

What all right, I'm gonna stop the lightning round because I want to explore that a little more. What does that mean?

SPEAKER_02 34:07

Oh, so they have the world's best sound system at this beautiful little Vibey Bar in Oakland. And on Sunday, you have to be silent. If you go in there, you can order a drink, you just um write a note to the bartender, and they give you your drink. You sit on a cozy couch in a dimly lit room with the best sound system you have ever heard. They have a collection of over a thousand vinyl records, and they screen albums start to finish. So you could sit there for an hour and a half and listen to an entire album end to end, and it is wonderful. Wow.

SPEAKER_05 34:43

What is your go-to in that scenario? What album, if nobody else is around, doesn't have to be it's a Jesse pleaser, not a crowd pleaser. Best album, beginning to end, what are you putting on?

SPEAKER_02 34:55

Dark Side of the Moon.

SPEAKER_05 34:56

Hell yeah.

SPEAKER_03 34:58

Perfect choice.

SPEAKER_02 35:00

Thank you.

SPEAKER_03 35:01

Didn't even hesitate. That was great.

SPEAKER_02 35:02

Oh. Well, I just listened to it end-to-end and watched Wizard of Oz on Saturday night, and it's my that's my go-to comfort move.

SPEAKER_01 35:11

So well, now I know why you're such a fan of hacky sack. I mean, that's that's that's clear.

SPEAKER_02 35:18

Uh, hit these in the sauce too, baby.

SPEAKER_01 35:23

Favorite beverage in the morning.

SPEAKER_02 35:26

Well, it's black coffee. Like, I'm glad we're not on video because my hair today was it came in with an attitude.

SPEAKER_05 35:33

That's a good idea. Don't even mind Star Morning too.

SPEAKER_02 35:36

This was so mad he ran out of the way. Nice Chris ran away.

SPEAKER_05 35:40

Get out of here with your bad attitude. That's all I got.

SPEAKER_02 35:44

All right. Oh, well, gentlemen.

SPEAKER_05 35:47

Thank you so much for joining us today on this Friday afternoon. We appreciate your time. This was fantastic. Thank you, Jesse.

SPEAKER_02 35:54

You bet. Thank you so much, guys. I really appreciate you. You all have a great day. Take care.

SPEAKER_05 35:58

You too. All right. Talk to you soon. Bye-bye. Bye. And that's going to do it for this episode of No Vacancy. Huge thanks again to Jesse Lamb for joining us and sharing her insights on operations, technology, culture, and what it really takes to keep facilities running at a high level. As always, if you liked what you heard, make sure to subscribe, follow, and check out No Vacancy wherever you stream your podcasts.